Backend Systems for B2B service businesses
If your team's drowning in tools, admin, and delivery drag — I'll rebuild the infrastructure that lets you scale without the bloat or hiring another ops lead.
No duct tape. No tech debt. Just clean operational leverage.
Systems that hold under pressure. Built for operators. Delivered by one.
If this sounds familiar, it's because it is.
Let's fix what's silently bleeding your business.
Who I Work With
I work with service businesses with 20-100 staff and a broken backend that are:
- Drowning in manual admin
- Using 10+ tools for 5 jobs
- Missing internal tech leadership
- Wasting dev hours on ops problems
- Still onboarding clients with spreadsheets and Slack threads
I don't work with:
- Solo founders looking for a VA
- Enterprise orgs with 6-month RFP cycles
- Teams looking for front-end builds or dev projects
I don’t just automate.
I re-architect.
What I actually Fix
Not deliverables. Not dashboards.
Just backend systems that make your ops stop bleeding.
✅ Workflow Clarity
No more tribal knowledge. I map out delivery paths, handoffs, and client flows — so nothing drops, and nobody asks "where's that doc?"
✅ System Architecture
Your ops backbone rebuilt from the ground up — lean, documented, scalable. Not a duct-taped mess with prettier labels.
✅ Internal Automation
Replaces grunt work with logic. Every manual step is one more leak closed. I automate with purpose, not for show.
✅ Visibility & Control
Your systems stop hiding from you. I build dashboards that flag issues before they become fires, and show what's slowing you down.
This isn't just a backend setup.
It's the infrastructure your ops team wishes they had last time.
How We Actually Work
Every engagement starts with a backend audit.
From there, we either go fast — or we go deep.
🔁 Retainer Partnership
Ongoing backend leadership optimisation and infrastructure scaling.
Learn more →Real Problems. Fixed for Good.
Backend chaos isn't a theory, it's a daily pain.
Here's how I've rebuilt broken systems across real service firms under pressure.
📉 Client Pipeline Infrastructure (CRM Rebuild)
Cut CRM costs by 80% and cleaned up 10,000+ legacy records without breaking ops. Built a streamlined client pipeline that actually supports scale — not slow it down.
Read the full story →📨 Follow-Up Automation (No Software Spend)
Rebuilt the account manager check-in process — fully automated using Sheets + Gmail. No new tools. No subscriptions. Just quiet, consistent follow-through that drives retention.
Read the full story →🧠 Enterprise Compliance Sprint
Delivered a complete compliance stack in under a week, no lawyers, no fluff. Enabled a scaling firm to pass enterprise tender checks without hiring or adding process drag.
Read the full story →What You Actually Walk Away With
10-20 hours/week reclaimed
Ops no longer bleeds your time through duct-taped systems
One brain behind all your tools
Docs, dashboards, CRM, check-ins — all speaking the same language. No duct tape. No disconnects.
Workflows that run without asking
Delivery isn’t reinvented on every client — it’s enforced cleanly
Backend scale without added headcount
Grow without hiring more manager, VAs, or tech staff
If your clients are landing faster than your ops can handle, we fix that.
Ready to finally fix the backend?
If your team's drowning in duct-taped ops, let's fix it — for good.
No fluff. No excuses. Just clean systems that scale.